There is a reason why I made this statement, pretty simple. I
ordered my Canvas HD from Snapdeal yesterday around 11:00 Am when it was shown
'available'. Thankfully got it booked and the website said - 'Product to be
dispatched in 1 business days'. I was thrilled.
In their tracking page, like a
kid who got his first ever comic book, I kept refreshing the page to check if
the product has been dispatched. It said - To be dispatched on 10th of April. I
kept checking checking checking, nothing. Found it very unusual, so I
called up the customer care. This dude picked up and said - 'Sir, the product
will be dispatched from our side today but if
anything happens, we will surely send you an SMS stating the next delivery date'
- This is where I smelt something fishy. I said OK, kept the call and was
hoping for the best. An hour later, I get the message saying 'Sorry, the
shipment has been delayed till 15th of April'. Now this was the heights of
frustration and I couldn’t take it. So I call up the Snapdeal executive and
asked him for an explanation. I was pretty pissed off. So he said he will
transfer to his manager, which he did. Manager said the usual thing - Our
apologies sir. I said I don’t need any shitty apology, but just tell me why I
got that SMS when your website promised the availability of the product and a
dispatch date of one day. This is the explanation that they gave - 'Sir, We are
just mediators; the problem is from Micromax's side. They let us know the availability
of the product and we put it up, but they didn’t keep up with it'. I asked them
for the past 2 month you made customers wait for over a month to deliver the
product, and still you trust Micromax on their 'supply' promise? He again said
- 'Our apologies'. This time he said, at times when this happens, a technical
glitch happens in our website and the website automatically shows the product
is available, when it is actually not. Yes, He actually said that!
So when snapdeal says the
product is available, in reality it 'might not' be! You end up paying 15K when
you actually paying for a void cart. So please make sure they will dispatch it
in the mentioned number of days before you put in the order. Beware!
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